Andrew Alspach

All Trendz Healthcare

2020-Current

• Managed and maintained IT infrastructure, including networking, servers, and VoIP systems, ensuring optimal performance and reliability.

• Leveraged Azure and Entra ID for cloud-based solutions, enhancing scalability and security of systems while assisting the company in maintaining HIPAA compliance.

• Provided comprehensive support to clients, addressing computer issues, Active Directory management, and troubleshooting technical problems promptly and effectively.

AlphaTech Computing

2021-2023

• Administer and maintain servers, workstations, and network infrastructure, ensuring optimal performance and security.

• Provide technical support to end-users, resolve complex issues, and document solutions for knowledge sharing.

• Lead a team of support technicians, delegating tasks, providing training, and ensuring the team meets performance goals.

• Collaborate with clients to assess IT needs, recommend solutions, and implement tailored technology solutions.

T-Mobile

2020-2021

• Assisted customers in selecting suitable plans, devices, and accessories based on their individual needs and preferences.

• Managed customer accounts, processed transactions, and resolved any issues or complaints promptly and professionally.

• Utilized CRM software to track customer interactions and sales activities, ensuring accurate and up-to-date records.

• Collaborated with team members to achieve store objectives and foster a positive working environment.